Once patients found their way to a CBPSC, they reported in the interviews that 28% visit the CBPSC once a week, more frequently (10%) or once/several times a month (34%). Many visitors are only tempted to stop visiting when required by circumstances, such as their health and invasive treatments. The desire to continue visiting CBPSCs is stronger in visitors who are familiar with cancer themselves, than for relatives.

The participation in palliative support depends on the organization of the CBPSCs as well. In the survey, the CBPSCs in study 2 covered eight representative regions and had existed for 8.2 years on average. The mean number of local volunteers involved was 49. Paid staff was available in eighteen of the CBPSCs. Most CBPSCs were open three to five days a week and some were also open in the evenings.

Important characteristics of the participants (see study 2) are that most respondents were (ex) patients and women with breast cancer (48%). Less than 5% had colon cancer, lung cancer, lymphoma, prostate cancer, skin cancer or cervical cancer. The average age was 58 years. In 58% of the cases, patients were diagnosed four years ago or longer. Forty percent (40%) of the visitors suffered from a (chronic) condition, in addition to their cancer diagnosis. About 52% of visitors say they were cured or free of cancer, or that there was a good chance of recovery; these are patients with a good medical condition. Nearly half (46%) stated that they were still under medical supervision and a quarter was still being treated, indicating a poorer condition. For many of these? patients, the prognosis was uncertain.

Most visitors clearly stated that the main purpose of visiting a CBPSC is to experience contact with fellow patients, to find peace, information, and participation in activities 17.

“What I was looking for is a bit of recognition, people who have also experienced it. Because you are very alone in that. You meet people who have had the same experiences and so it’s easier to talk" (woman, 49 years old, cohabitating).

Visitors looking for palliative support usually begin with participation in social supportive activities and/or in fewer cases, by receiving therapeutic social support 7. The social support and professional care offered should be integrated in some form of stepped care model, offering different intensities of supportive care for patients throughout the various stages of their disease. This includes patients in a palliative condition. As visitors of CBSPCs, people with terminal cancer whose illness have become instable and who are confronted with death, inevitably require palliative care. Considering the increase of people with cancer, it is likely that the majority of visitors to CBPSCs will be palliative care patients. This is the reason that CBSPCs have often formed part of the regional networks for palliative care 910. Dutch palliative care is seen as a part of the general care organized in more than 60 regional networks of palliative care 16. CBSPCs may belong to these networks and may be a part of the entire national palliative care chain offered. However, this is often not the case because it is unclear what CBSPCs, in fact, offer to palliative care.

The results show that the evaluation of most activities is predominantly positive, varying from 7.2 to 8.6 on a ten-point scale. The same holds true for the therapeutic support, with the least positive evaluation for group discussion and the most positive for music therapy.

The interviews in study 1 show that the majority of the participants are (ex) cancer patients (n=24; 71%); One third are woman with breast cancer (n=11; 32%). The mean age is 58.4 years, in a range of 41 - 78 years. Most respondent live alone (n=19; 56%) Most of the visitors followed a medium or higher education (n=24; 71%). Most of the patients followed a combination of treatments, surgery (72%), chemotherapy (68%), or radiation (38%). Patients mentioned that in many cases the prognosis was poor or unknown. (n=18; 53%). Table 1 gives an overview of the importance of the thematic analysis 17.

Most visitors (patients and family members) appreciate the palliative support offered by the CBPSC. It is a part of the general support, relieves the tasks of family members and it may match with what physicians and nurses and the homecare offer. However, not all visitors appreciate the attention to and the discussion about palliative support topics. A few stated that palliative support is not a part of the CBPSCs’ function. It is for visitors who do not need support for such a sensitive topic. They also doubt that freelancers have the necessary skills to offer palliative support. Education is therefore necessary.

Table 1 shows which of the ten topics are the most important for the visitors, those being, information about the statistical mean to provide in the last stage of life (52%) and further attention to the needs of partners and children (69%). Information about financial arrangements for the proxies is the least important topic that CBPSCs might offer (36%).

Beside the questions on wishes concerning the attention for palliative topics, we asked also about the perceived actual attention. Table 1 also shows (2) that most topics get only a bit of attention. The topic that the visitors perceive as least important, (‘Financial arrangement for the family) however, receives the most attention. The least important topics are perceived as the most important topic. Information about how to reduce frequent complaints such as pain, nausea and fatigue is seen as so important that it receives a 3.5 out of the four-point scale, but in only 8% of ? (cases/responders/facilities?) is attention paid to these complaints. Table 1 further shows that more visitors (20-30%) express that they appreciate receiving support on more concrete topics such as dying, mourning and terminal care.

Given the discrepancy mentioned between the needed support and the support actually received, it is important to study the visitor’s satisfaction with the support. The results show that the mean score of the evaluation is 7,1 on a scale of 1 to 10. Visitors who have experience with cancer gave a score of only a 6,9 . The satisfaction with the palliative support is the lowest in of all types of support.

A correlation analysis shows that the perceived importance of palliative support positively correlates with the evaluation of the attention given to the palliative care (r = .37, p <.001; n=458), but corelates negatively with the actual attention given to this care (r = -.11; p <. 05; n=552). The actual attention to palliative care also negatively correlates with the palliative support (r = -.13; p.< .01; n=443). It may be concluded that while visitors appreciate the attention given to palliative support, at the same time, the actual appreciation of this support is low.

The 25 coordinators interviewed are mainly women (n=22; 88%), which have been working an average of 4,3 years in the CBPSCs. In addition to the position of coordinator, about half of the coordinators (n=15; 60%) has another function, such as freelancer in a private company, author or volunteer, and a management task.

Table 2 shows that the majority of the coordinators (16/25) states that the CBPSC is a part of the support facilities in the area. Their evaluation of the palliative support given by the CBPSC is 6,4. This confirms the evaluation mentioned by the visitors. So, the coordinators’ view is that the palliative support in CBPSCs receives rather low attention.

On the subject of coordination, it may be concluded that the majority of the CPPSCs works together with national networks for palliative care. The majority has formalized that cooperation. However, the satisfaction with that is not very high, 7,7 (range 7 – 10). Also, the coordinators evaluate this aspect of the CBPSCs as not very high, with a 6,6 (SD: 2,1) on a range of 0 - 8.

Other results from the interviews describe the attention for palliative support in CBPSCs (n=25), as presented in table 3.

This is one of the first studies about palliative support in CBSCPs. Comparison with other studies elsewhere is limited, also in other countries 911. Another limitation is that the results are based on answers to questions of opinion and not based on factual observations. Another restriction is that this study has not included how palliative networks assess the palliative support in CBPSC. Finally, CBPSCs are often newly developed or recently established, which may mean they have not yet developed the attention to palliative support that is required 202122. It is important that further studies about the role of CBPSCs in palliative care are conducted.

Independent of the restrictions mentioned, however, the study also shows that there is room for the development of palliative support, especially if the policy is aimed at cooperation with existing palliative networks and other forms of psychosocial support for people with somatic diseases 345. This is especially the case for CBPSCs which have been recently founded, and where the evaluation of the palliative support is the lowest. Although the coordinators of the CBPSCs support palliative support in CBPSCs, they stress that it is not always easy to realize the palliative in CBPSCs. They realize that the low evaluation of palliative support may be improved by implementing guidelines. Applying the policy of palliative networks may also strengthen the initiatives within CBPSCs. The CBPSCs may play a role in the realization of ambulant palliative care instead of the specialized, intuitional palliative care. This could bring palliative care closer to the patients, which may reduce costs as confirmed by Tanke, De Smit, Groenewoud and Boddaert in their study 23. An important condition is that CBPSCs specify their aims and tasks more explicitly in palliative support, in order to realize them.

It may be concluded that visitors of CBPSCs would like more attention to palliative support in their homes. Information supply should be improved regarding this task of CBPSCs. At the same time, it should be clear that some visitors do not like to be confronted with death and dying. In these cases, it is important to consider how to approach the discussion of the end-of-life stage in palliative care. The developmental policy should take into account how long CBPSCs have existed and their size. Finally, it is also important that their provision of palliative support be included as part of existing networks.

The Dutch Cancer Foundation KWF provided a grant for these studies. We are very grateful to the participants in the studies and the CBPSC staff member(s) involved. Also, thanks to my former colleagues, Dr. AnneLoes van Staa (lecturer), Dr. Heleen van der Stege and Monique Vahedi Nikbakht-Van de Sande MSc (MVH), all part-time researchers at the Rotterdam Applied University, Centre of Expertise for Innovations in Care, Rotterdam, the Netherlands. We further thank Rosella den Hollander and Anne van den Brom (RHAB) studying Policy and Management in de Health Care, Erasmus University Rotterdam, the Netherlands at that time, for their appreciated contributions to the execution and reporting of the studies about the CBPSCs in the Netherlands. Finally, thanks to Rosalie Steinmann for correcting the English language.